If your query is not answered below, please email.What is the procedure for latecomers?Wewilldoourbesttoaccommodatepatronswhoarrivelate,howeverthisdependsontheavailabilityofseatsclosetothe entryroutesasyoumaybeaskedbyusherstositinalternativeseatinguntilasuitablebreakintheperformanceorthe interval, as we cannot be disruptive to the actors on stage or the audience.Eveningperformancesstartat8pm,Saturdaymatineeperformancesstartat2.00pm.Doorsopen1hourpriortothe performance start time. Please ensure you leave sufficient time to get to the theatre.What evidence may be asked for as proof of a disability?Whenbookingadisabledticketyoumaybeaskedtoshowproofofyourdisabilitywhenarrivingatthetheatre.Accepted proofsofdisabilitycouldbeasfollows:acopyofyourDisabilityLivingAllowance(DLA)orAttendanceAllowance(AA), National Disabled Identifcation Card (DID). A Blue Badge is not considered acceptable proof.If a customer leaves during the performance why may they not be readmitted?Ifpeoplewerecomingandgoingthroughoutaperformancethiswouldprovedisruptivetoboththeactorsonstageand the audience. We pride ourselves in providing an uninterrupted theatre experience.Can I gain admission to the auditorium without a ticket?Allpatrons,irrespectiveofage,dorequireatickettogainaccesstothetheatre.Thismaybeprintedorpresentedona mobile phone, tablet etc.Can I bring children to a performance?Childrenovertheageof5arewelcomeatthetheatre,butthismaybesubjecttoindividualproductionagerestrictionsdue tocontent.Ifanyagerestrictionsforproductionsapply,thisinformationcanbefoundontheeventslistingonourWhat's On page.Allpersonsagedunder16mustbeaccompaniedandsatnexttotheaccompanyingadult.Theymaynotsitontheirown within the auditorium. If children do have separate seats, entry may be refused.Allpatrons,regardlessofage,mustpresentavalidtickettogainentrytothetheatre.Pleaseensurethatanychildrenor infantsforwhomyouareresponsiblealsohaveavalidticket.Yourchildshouldbeabletositunaidedwithinthepurchased seat. We do not allow children to be seated on an adult’s lap or babes in arms under any circumstances.Please note that the theatre does not offer baby changing facilities.Why can I not use recording equipment in the auditorium?Aswellasbeingdisruptivetoboththeperformersonstageandotheraudiencemembers,theuseofanyformof recording equipment may be illegal and in breach of copyright legislation.What happens if my tickets do not arrive on time in the post?Ifyoudonotreceiveyourticketswithin7days,pleasecalltheBoxOfficeandwewillarrangeforduplicateticketstobeleft for collection when you arrive at the theatre on the day of the performance. We do not post out duplicate tickets.Why does the card holder have to be present when tickets are collected?Thecardholdershouldbepresentsowecancheckidentificationandthereforepreventpotentialfraud.Nothirdpartycan collectticketsonbehalfofsomeoneelse.Ifthiscausesaproblemwithyourbookingpleasecontacttheboxofficepriorto your visit.Who can I contact regarding lost property?IfyouhaveanyenquiriesregardinglostpropertypleaserefertothecontactdetailsonourCONTACT USpage.Lost property will be kept for one month.
If your query is not answered below, please email.What is the procedure for latecomers?Wewilldoourbesttoaccommodatepatronswhoarrivelate, howeverthisdependsontheavailabilityofseatsclosetotheentry routesasyoumaybeaskedbyusherstositinalternativeseating untilasuitablebreakintheperformanceortheinterval,aswe cannot be disruptive to the actors on stage or the audience.Eveningperformancesstartat8pm,Saturdaymatineeperformances startat2.00pm.Doorsopen1hourpriortotheperformancestart time. Please ensure you leave sufficient time to get to the theatre.Whatevidencemaybeaskedforasproofofa disability?Whenbookingadisabledticketyoumaybeaskedtoshowproofof yourdisabilitywhenarrivingatthetheatre.Acceptedproofsof disabilitycouldbeasfollows:acopyofyourDisabilityLiving Allowance(DLA)orAttendanceAllowance(AA),NationalDisabled IdentifcationCard(DID).ABlueBadgeisnotconsideredacceptable proof.Ifacustomerleavesduringtheperformancewhymay they not be readmitted?Ifpeoplewerecomingandgoingthroughoutaperformancethis wouldprovedisruptivetoboththeactorsonstageandtheaudience. We pride ourselves in providing an uninterrupted theatre experience.CanIgainadmissiontotheauditoriumwithouta ticket?Allpatrons,irrespectiveofage,dorequireatickettogainaccessto thetheatre.Thismaybeprintedorpresentedonamobilephone, tablet etc.Can I bring children to a performance?Childrenovertheageof5arewelcomeatthetheatre,butthismay besubjecttoindividualproductionagerestrictionsduetocontent.If anyagerestrictionsforproductionsapply,thisinformationcanbe found on the events listing on our What's On page.Allpersonsagedunder16mustbeaccompaniedandsatnexttothe accompanyingadult.Theymaynotsitontheirownwithinthe auditorium. If children do have separate seats, entry may be refused.Allpatrons,regardlessofage,mustpresentavalidtickettogainentry tothetheatre.Pleaseensurethatanychildrenorinfantsforwhom youareresponsiblealsohaveavalidticket.Yourchildshouldbeable to sit unaided within the purchased seat. Wedonotallowchildrentobeseatedonanadult’slaporbabesin arms under any circumstances.Please note that the theatre does not offer baby changing facilities.WhycanInotuserecordingequipmentinthe auditorium?Aswellasbeingdisruptivetoboththeperformersonstageandother audiencemembers,theuseofanyformofrecordingequipmentmay be illegal and in breach of copyright legislation.Whathappensifmyticketsdonotarriveontimeinthe post?Ifyoudonotreceiveyourticketswithin7days,pleasecalltheBox Officeandwewillarrangeforduplicateticketstobeleftforcollection whenyouarriveatthetheatreonthedayoftheperformance.Wedo not post out duplicate tickets.Whydoesthecardholderhavetobepresentwhen tickets are collected?Thecardholdershouldbepresentsowecancheckidentificationand thereforepreventpotentialfraud.Nothirdpartycancollectticketson behalfofsomeoneelse.Ifthiscausesaproblemwithyourbooking please contact the box office prior to your visit.Who can I contact regarding lost property?Ifyouhaveanyenquiriesregardinglostpropertypleaserefertothe contactdetailsonourCONTACT USpage.Lostpropertywillbekept for one month.
The Brookside Theatre is a non-profit organisation and all events are staged to raise moneyfor the Romford War Memorial Social Club.