If your query is not answered below, please email.What is the procedure for latecomers?Wewilldoourbesttoaccommodatepatronswhoarrivelate,howeverthisdependsontheavailabilityofseatsclose totheentryroutesasyoumaybeaskedbyusherstositinalternativeseatinguntilasuitablebreakinthe performance or the interval, as we cannot be disruptive to the actors on stage or the audience.Eveningperformancesstartat8pm,Saturdaymatineeperformancesstartat2.00pm.Doorsopen1hourpriortothe performance start time. Please ensure you leave sufficient time to get to the theatre.What evidence may be asked for as proof of a disability?Whenbookingadisabledticketyoumaybeaskedtoshowproofofyourdisabilitywhenarrivingatthetheatre. Acceptedproofsofdisabilitycouldbeasfollows:acopyofyourDisabilityLivingAllowance(DLA)orAttendance Allowance (AA), National Disabled Identifcation Card (DID). A Blue Badge is not considered acceptable proof.If a customer leaves during the performance why may they not be readmitted?Ifpeoplewerecomingandgoingthroughoutaperformancethiswouldprovedisruptivetoboththeactorsonstage and the audience. We pride ourselves in providing an uninterrupted theatre experience.Can I gain admission to the auditorium without a ticket?Allpatrons,irrespectiveofage,dorequireatickettogainaccesstothetheatre.Thismaybeprintedorpresentedon a mobile phone, tablet etc.Can I bring children to a performance?Childrenovertheageof5arewelcomeatthetheatre,butthismaybesubjecttoindividualproductionage restrictionsduetocontent.Ifanyagerestrictionsforproductionsapply,thisinformationcanbefoundontheevents listing on our What's On page.Allpersonsagedunder16mustbeaccompaniedandsatnexttotheaccompanyingadult.Theymaynotsitontheir own within the auditorium. If children do have separate seats, entry may be refused.Allpatrons,regardlessofage,mustpresentavalidtickettogainentrytothetheatre.Pleaseensurethatanychildren orinfantsforwhomyouareresponsiblealsohaveavalidticket.Yourchildshouldbeabletositunaidedwithinthe purchased seat. We do not allow children to be seated on an adult’s lap or babes in arms under any circumstances.Please note that the theatre does not offer baby changing facilities.Why can I not use recording equipment in the auditorium?Aswellasbeingdisruptivetoboththeperformersonstageandotheraudiencemembers,theuseofanyformof recording equipment may be illegal and in breach of copyright legislation.What happens if my tickets do not arrive on time in the post?Ifyoudonotreceiveyourticketswithin7days,pleasecalltheBoxOfficeandwewillarrangeforduplicateticketsto beleftforcollectionwhenyouarriveatthetheatreonthedayoftheperformance.Wedonotpostoutduplicate tickets.Why does the card holder have to be present when tickets are collected?Thecardholdershouldbepresentsowecancheckidentificationandthereforepreventpotentialfraud.Nothird partycancollectticketsonbehalfofsomeoneelse.Ifthiscausesaproblemwithyourbookingpleasecontactthe box office prior to your visit.Who can I contact regarding lost property?IfyouhaveanyenquiriesregardinglostpropertypleaserefertothecontactdetailsonourCONTACT USpage.Lost property will be kept for one month.
If your query is not answered below, please email.What is the procedure for latecomers?Wewilldoourbesttoaccommodatepatronswhoarrivelate, howeverthisdependsontheavailabilityofseatsclosetothe entryroutesasyoumaybeaskedbyusherstositinalternative seatinguntilasuitablebreakintheperformanceortheinterval, aswecannotbedisruptivetotheactorsonstageorthe audience.Eveningperformancesstartat8pm,Saturdaymatinee performancesstartat2.00pm.Doorsopen1hourpriortothe performancestarttime.Pleaseensureyouleavesufficienttime to get to the theatre.Whatevidencemaybeaskedforasproofofa disability?Whenbookingadisabledticketyoumaybeaskedtoshowproof ofyourdisabilitywhenarrivingatthetheatre.Acceptedproofs ofdisabilitycouldbeasfollows:acopyofyourDisabilityLiving Allowance(DLA)orAttendanceAllowance(AA),National DisabledIdentifcationCard(DID).ABlueBadgeisnot considered acceptable proof.Ifacustomerleavesduringtheperformancewhy may they not be readmitted?Ifpeoplewerecomingandgoingthroughoutaperformancethis wouldprovedisruptivetoboththeactorsonstageandthe audience.Weprideourselvesinprovidinganuninterrupted theatre experience.CanIgainadmissiontotheauditoriumwithouta ticket?Allpatrons,irrespectiveofage,dorequireatickettogainaccess tothetheatre.Thismaybeprintedorpresentedonamobile phone, tablet etc.Can I bring children to a performance?Childrenovertheageof5arewelcomeatthetheatre,butthis maybesubjecttoindividualproductionagerestrictionsdueto content.Ifanyagerestrictionsforproductionsapply,this informationcanbefoundontheeventslistingonourWhat'sOn page.Allpersonsagedunder16mustbeaccompaniedandsatnext totheaccompanyingadult.Theymaynotsitontheirownwithin theauditorium.Ifchildrendohaveseparateseats,entrymaybe refused.Allpatrons,regardlessofage,mustpresentavalidtickettogain entrytothetheatre.Pleaseensurethatanychildrenorinfants forwhomyouareresponsiblealsohaveavalidticket.Yourchild should be able to sit unaided within the purchased seat. Wedonotallowchildrentobeseatedonanadult’slaporbabes in arms under any circumstances.Pleasenotethatthetheatredoesnotofferbabychanging facilities.WhycanInotuserecordingequipmentinthe auditorium?Aswellasbeingdisruptivetoboththeperformersonstageand otheraudiencemembers,theuseofanyformofrecording equipment may be illegal and in breach of copyright legislation.Whathappensifmyticketsdonotarriveontimein the post?Ifyoudonotreceiveyourticketswithin7days,pleasecallthe BoxOfficeandwewillarrangeforduplicateticketstobeleftfor collectionwhenyouarriveatthetheatreonthedayofthe performance. We do not post out duplicate tickets.Whydoesthecardholderhavetobepresentwhen tickets are collected?Thecardholdershouldbepresentsowecancheck identificationandthereforepreventpotentialfraud.Nothird partycancollectticketsonbehalfofsomeoneelse.Ifthis causesaproblemwithyourbookingpleasecontactthebox office prior to your visit.Who can I contact regarding lost property?Ifyouhaveanyenquiriesregardinglostpropertypleasereferto thecontactdetailsonourCONTACT USpage.Lostpropertywill be kept for one month.
The Brookside Theatre is a non-profit organisation and all events are staged to raise moneyfor the Romford War Memorial Social Club.