IntroductionTheBrooksideTheatreiscommittedtoprotectingyourpersonalinformation,beingtransparentaboutwhatdataweholdandgiving you control over how we use it.The purpose of this Privacy Policy is to give you a clear explanation about how we use the information we collect from you.IfyouhaveregisteredtousetheBrooksideTheatrewebsite,youcanquicklyandeasilymakechangestoyourcontactinformation, how you’d like to hear from us, and what you’d like to be kept up-to-date about. About UsTheBrooksideTheatresupportstheRomfordWarMemorial(OldFolks)Club,acharityregisteredinEnglandundercharitynumber 206748 with our registered address as set out below.You can contact us as follows:FAO:Administration TeamAddress:Brookside Theatre, 21a Eastern Road, Romford, Essex RM1 3NHEmail:datarequest@brooksidetheatre.comHow do we collect your personal information?Wecollectyourinformationwhenyouinteractwithus.Thiscouldincludebookingticketsonline,byphone,orinperson,orordering anitemfromouronlineshop.Itcouldalsobewhenyousignuptoreceiveupdatesfromusbyemailandotherdigitalchannels.We also monitor how audiences use the website to help us understand how it could be improved.We collect personal information when you: 1. Create an account at brooksidetheatre.com, which allows you to: a. Buy tickets, vouchers or food and drink packages b. Join as a member c. Make a donation d. Buy programmes, play texts or merchandise related to shows you’re seeing e. Register for special interest lists e.g. cinema broadcasts, family events, teachers’ information or our Access List. 2. Contact us by phone to book tickets, or buy, reserve or hire items. 3. Book tickets, or buy, reserve or hire items in person. 4. Contact us by post, e.g. application forms for Memberships or our Access List. 5. Visit our website. 6. Attend an event by invitation, such as a gala performance or an event for teachers.Fromtimetotime,wemayalsogetdataaboutyoufromthirdparties.Formoreinformation,see‘Informationwereceivefromthird parties’ below.What information do we collect about you?Weonlycollecttheinformationthat’snecessarytocarryonourbusiness,providetheparticularproductorserviceyou’verequested andtokeepyouinformed.Thereareoccasionswhenyoucanchoosenottogiveuscertaininformation,butthismaymeanthatwe cannotprovideyouwithcertainproductsorservicesandthatourcommunicationsarelessrelevantandpersonalised.Forexample, you may not hear about an event that we think would appeal to you.The type of information we collect depends on where and when it is gathered. Read on to find out more.Information we obtain directly from you:Whenyoucreateanaccountwithus,registeronourwebsite,purchaseticketsorotheritemsfromus,askusforinformationor makeanapplication(suchasforabursary)eitheronline,bypostorphone,weneedtocollectinformationfromyouinorderto provide the service or information you are requesting or to process your application.We collect the following information in the registration and booking process: Prefix and name Email address Date of birth Contact phone number(s) Payment card details Delivery address(es) Billing addressIf you are a teacher we collect: Name of institution Location of institution Type of institution Key stages and subjectWhen you make a reservation for our restaurant or bar, we collect: Prefix and name Contact phone number Email addressIf you are applying for a place on a course or workshop, including bursary places, we collect: Prefix and name Contact phone number Postcode Email address Date of birthWe may also collect: Gender Whether you receive state benefits such as income supportThis information, recorded for monitoring purposes, is anonymised once places on the course have been confirmed.If you are booking an appointment at the Archive, we collect: Prefix and name Contact phone number Email addressIf you have specific needs, such as a disability, we collect:Detailsofhowwecanbestsupportyourfuturevisits;forexample,apreferenceforseatsonanaisle,orwithaclearviewof captioning units.When you visit our website we may collect the following information:AutomaticallypopulatedIPaddress.ApublicIPaddressisauniquenumberwhichallowsacomputer,groupofcomputersor otherinternet-connecteddevicetobrowsetheinternet.Thelogfilerecordsthetimeanddateofyourvisit,thepagesthatwere requested, the referring website (if provided) and your internet browser version.If you contact us with feedback online, by email, by phone or in person: We keep a record of the correspondence on our database to help us improve our customer service.When you visit our premises:WeuseCCTVrecordingequipmentinandaroundourpremisesformonitoringandsecuritypurposes.CCTVcamerasoperateon allpublicaccesspointsandinthe‘frontofhouse’publicareasoftheBrooksideTheatre,suchastheterrace,kioskandfoyer.Theydo not operate in private areas such as washrooms.Information we receive from third parties:In certain circumstances, your information will be shared with us by third parties. For example:•Arts organisations: we collect personal information from other arts organisations that the Brookside Theatre works with.•Serviceproviders:wecollectpersonalinformationfromourwebsitedeveloper,ITsupportprovider,paymentservicesprovider, restaurantandbarbookingserviceagentsandagentswhosellticketsonourbehalf(weonlyworkwithagentswhoare membersoftheSocietyofTicketAgentRetailers).Fordonors,wesometimesuseserviceproviderstoverifysourceoffundsas required by law.•Publiclyavailablesources:wecombineinformationyouhavegiventouswithinformationavailablefromexternalsources.This willonlybedonewhenyougivepermissiontotherelevantthird-partyorganisationstosharewithusthedatatheyholdonyou, orifthedataisalreadypubliclyavailable,orifwearerequiredbylaworrequestedbythepoliceoraregulatoryorgovernment authorityinvestigatingpotentiallyillegalactivities.Fromtimetotimewescreenourdatabaseagainstrecogniseddatasources such as National Change of Address to check and update the data we hold.•Socialmediaplugins:wemayusesocialmediapluginsfromthefollowingserviceproviderswhoarebasedbothinsideand outsidetheEU:Facebook;WhatsApp;andTwitter.Suchpluginsallowyoutoregisterwithususingyoursocialmediaaccount, andyouwillbeawarewhenthisishappening.Byprovidingyoursocialmediaaccountdetailsyouareauthorisingthatthirdparty to share with us certain information about you.•Employersandreferees:ifyouareajobapplicantwemaycontactyourrecruiters,currentandformeremployersand/or referees, who may be based inside or outside the EU, to provide information about you and your application.Wemightalsoreceiveinformationaboutyoufromthirdpartiesifyouhaveindicatedtosuchthirdpartiesthatyouwouldliketohear from us.Why do we collect this information, and what do we do with it?Themainreasonswecollectinformationaretoprovideaserviceyouhaverequested,tokeepyouuptodatewithnewsandevents, topersonaliseyourcommunications,ortocontactyouifweneedtoobtainorprovideadditionalinformation(e.g.castchanges, travel disruption). The information we collect about our audiences also helps us understand how we can best meet their needs.We will use your information for the purposes listed below on the basis of:•our performance of our contract with you and the provision of our services to you;•your consent (where we request it);•our need to comply with a legal or regulatory obligation; or•our legitimate interests(see below for further information).Specifically, we use the information we collect from you in the following ways:To manage your booking or purchase with us. We will use your personal information to:•fulfil ticket, merchandise, donation and membership requests (on the basis of performing our contract with you);•processpayments(onthebasisofperformingourcontractwithyou).PleasenotethattheBrooksideTheatredoesnotstoreany CreditCardorotherpaymentinformationoncethetransactionhasbeencompletedunlessyouhaveaskedustostoreyourcard details for future bookings;•providegoodcustomerserviceatthetheatreorbyphone(onthebasisofperformingourcontractwithyouoronthebasisof our legitimate interests to provide you with customer service); and•contactyouwithimportantinformationrelatingtoyourbookingorpurchase,suchasconfirmingyourorder,remindingyouof anupcomingperformanceyou’vebookedfororlettingyouknowaboutcastchanges,traveldisruptionorchangestoevent timesthatmayaffectyourvisit(onthebasisofperformingourcontractwithyouoronthebasisofourlegitimateintereststo provide you with service information).To send you marketing communications. We will use your personal information to:•keep you up-to-date with news, offers, talks and events, products and information;•sendinformationbypostabouthowyoucansupporttheBrooksideTheatre(onthebasisofourlegitimatebusinessintereststo seek support); and•sendmarketinginformationtocompaniesandorganisationsaboutwaystosupportus(onthebasisofourlegitimatebusiness interests to promote the Brookside Theatre); and•provideyouwithspecialassistance,ifrequired(onthebasisofourlegitimateintereststoprovideyouwithassistanceorwhere you have provided your consent when you have provided sensitive information about your health).Topersonaliseyourexperience(onthebasisofourlegitimateintereststopresentyouwiththerightkindsofproductsand services). We will use your personal information to:•help us target our marketing communications so that they’re more relevant to you;•keep track of your interests and preferences so that we can contact you with information that is relevant to you;•showyouadvertisingonsuchSocialMediaplatformssuchasFacebookandInstagramorviaotherthird-partyadvertisingthat mayappearonotherwebsitesyouuse.Youcanopt-outoftargetedadvertising(pleasenotethatyoumaynotseefewerads,but they will be less relevant to your interests);•helpmaketheexperienceofusingourwebsitebetterandtopersonalisetheserviceyoureceivefromus–thismeanswewill remember your previous visits and track the pages on our website that you visit; and•understand your interests and personalise communications to you.Toconductresearch(onthebasisofourlegitimateintereststoimproveourproducts,servicesandcustomerservice).Wewilluse your personal information to:•classifyouraudiencesintogroupsorsegments,usinginformationfrombookingsanddigitalinteractions,andpubliclyavailable information. We do this to better understand our audience and tailor messaging accordingly;•measureandunderstandhowouraudiencesrespondtoavarietyofmarketingactivitysowecanensureouractivityiswell targeted, relevant and effective;•undertakeaudienceresearchviaanonlineortelephonesurveyorinperson.Participationintheseisentirelyvoluntary,soyou canchoosewhetherornottodiscloseanyinformationrequested.Wewillmakeitclearwhetheryourresponsetosurveysis anonymous or not and, should you provide any further information, the Brookside Theatre will inform you how it will be used;•analyse and continually improve the services we offer, including our artistic programme, our website and our other products;•helpusrunthetestversionofourwebsitethatweuseinternallytopilotnewfeaturesandensurethesmoothrunningofour web services; and•helpdiagnoseandmanagethewebsite,toauditthegeographicalmake-upofusers,andtoestablishhowtheyhavearrivedat the website.Toensuresecurityandprotectourbusinessinterests.Incertaincircumstances,weuseyourinformationtoensurethe securityofourservices,buildings,andpeople,includingtoprotectagainst,investigateanddeterfraud,unauthorisedorillegal activities,systemstesting,maintenanceanddevelopment(onthebasisofourlegitimateintereststooperateasafeandlawful business or where we have a legal obligation to do so).Tocomplywithourlegalobligations.Incertaincircumstances,wewillneedtouseyourinformationtocomplywithourlegal obligations,forexampletocomplywithanycourtordersorsubpoenas,carryoutduediligenceinaccordancewithstatutory regulationsorkeepourdatabaseaccurateandrelevant,forexample,usingNationalChangeofAddress(onthebasisofour complying with a legal obligation).Toidentifyindividualsformembershipsandphilanthropicsupport(onthebasisofourlegitimateintereststoseeksupport, promotefundraisingorlegacycampaignsbyposttoaselectnumberofoursupporters,andissueinvitationstosomeofour fundraising events). We explain this further below.Forasmallnumberofpeople,wemayusebasicresearchtoolstoestimatepotentialinterestinothermembershiplevelsorin supportingusfurther.Thishelpsusunderstandthebackgroundofthepeoplewhomaychoosetosupportusandhelpsustomake appropriaterequestsforgiftstothosewhomaybeableandwillingtogive.Thisresearchmayincludeinformationwehold(for example, payment methods and postcodes) and publicly-available information.Insomecases,wemaycarryoutinitialresearchonpotentialhigher-leveldonorspriortorequestingconsentonthebasisofour legitimateintereststoseekpotentialsupporters.Thisinformationwillalsohelpustomeetourobligationstoprotectthecharity from financial fraud and risk.We may also use publicly sourced images to help identify individuals who attend our special events.Legitimate interestsWherewerefertousingyourinformationonthebasisofour‘legitimateinterests’,wemeanourlegitimatebusinessinterestsin conducting and managing our business or our relationship with you, including the legitimate interests we have in:•personalising, enhancing, modifying or otherwise improving the services and/or communications that we provide to you;•detecting and preventing fraud and operating a safe and lawful business;•improving security and optimisation of our network, sites and services; and•providing you with customer service.Whereweuseyourinformationforourlegitimateinterests,wemakesurethatwetakeintoaccountanypotentialimpactthatsuch usemayhaveonyou.Ourlegitimateinterestsdon’tautomaticallyoverrideyoursandwewon’tuseyourinformationifwebelieve yourinterestsshouldoverrideoursunlesswehaveothergroundstodoso(suchasyourconsentoralegalobligation).Ifyouhave any concerns about our processing, please refer to the ‘How can you manage your personal information?’ section below.Where do we keep your information?We’recommittedtoprotectingyourpersonalinformation.Weadoptrobustandappropriatetechnologiesandpoliciestoprotectit fromunauthorisedaccessandimproperuse.Inaddition,wheneverwetransferyourpersonaldataoutoftheEEA,weensurea similar degree of protection is afforded to it as it would have in the EEA.Aspartoftheservicesofferedtoyou,thepersonalinformationyouprovidemaybetransferredtocountriesoutsidetheEuropean EconomicArea(EEA).Bywayofexample,thismayhappenifanyofthecomputerserversusedtohostthewebsitearelocatedina countryoutsideoftheEEA.IftheBrooksideTheatretransfersyourpersonalinformationoutsideoftheEEAinthisway,wewilltake steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.WheneverwetransferyourpersonaldataoutoftheEEA,weensureasimilardegreeofprotectionisaffordedtoitbyensuringat least one of the following transfer solutions are implemented:(a)whereweusecertainserviceproviders,wemayusespecificcontractsapprovedbytheEuropeanCommissionwhichgive personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries; and(b)whereweuseprovidersbasedintheUSA,wemaytransferdatatothemiftheyarepartofthePrivacyShieldwhichrequires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.How long do we keep your information for?WewillkeepyourinformationonlyforaslongasisreasonablynecessaryforthepurposessetoutinthisPrivacyPolicyandtofulfil our legal obligations. We will not keep more information than we need.Theretentionperiodwillvaryaccordingtothepurpose,forexampleifpurchasingaticketonly,wewilltypicallykeepyourdatafor uptoeightyearsfromthedateofyourlasttransactionwhereas,ifyouhavepledgedalegacytotheBrooksideTheatre,wewillhold yourdetailsuntilnotifiedbyyourexecutors.Forfurtherinformationabouthowlongwewillkeepyourinformation,pleasecontact our Privacy Team using the contact details set out in the ‘About us’ section above.Is your information shared with any third parties?TheBrooksideTheatrewillnevershare,sell,rentortradeyourpersonalinformationwithortoanythirdpartiesformarketing purposeswithoutyourpriorconsent.Wewillaskforyourconsenttosharepersonalinformationwithartsorganisationswhohave collaborated with us on shows you have seen.Someofourserviceprovidersmayhaveaccesstoyourdatainordertoperformservicesonourbehalf(paymentprocessingisa goodexampleofthis)ortoadviseus(suchaslegaladvisors).WemakesureanyonewhoprovidesaservicefortheBrooksideTheatre entersintoanagreementwithusandmeetsourstandardsfordatasecurity.Theywillnotuseyourdataforanythingotherthanthe clearly defined purpose relating to the service or advice that they are providing.We may also disclose personal information to appropriate third parties to assist in anti-fraud checks and investigations.How can you manage your personal information?You can access and amend the personal information that we hold for you, or request that we stop contacting you at any time.Ifyouhaveanonlineaccountwithus,youcanamendyourpersonaldetailsandcontactpreferences.Simplylogintothewebsiteand access your account.Or you can contact us by phoning, emailing, or writing using our contact details set out at the top of this Privacy Policy.You have certain rights in respect of the information that we hold about you, including:•the right to be informed of the ways in which we use your information, as we seek to do in this Privacy Policy;•the right to ask us not to process your personal data for marketing purposes;•the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;•inadditiontoyourrighttolodgeacomplaintaboutustotheUKInformationCommissioner’sOffice(https://ico.org.uk/),youcan lodge a complaint with the relevant authority in your country of work or residence;•therighttowithdrawyourconsentforouruseofyourinformationinrelianceonyourconsent(referto‘Whydowecollectthis information,andwhatdowedowithit?’abovetoseewhenwearerelyingonyourconsent),whichyoucandobycontactingus using the contact details at the top of this Privacy Policy;•therighttoobjecttoususingyourinformationonthebasisofourlegitimateinterests(referto‘Whydowecollectthis information,andwhatdowedowithit?’abovetoseewhenwearerelyingonourlegitimateinterests)(orthoseofathirdparty) and there is something about your particular situation which makes you want to object to processing on this ground;•therighttoreceiveacopyofanyinformationweholdaboutyouinconnectionwiththeperformanceofourcontractwithyouor onthebasisofyourconsent(orrequestthatwetransferthistoanotherserviceprovider)inastructured,commonly-used, machine-readable format, in certain circumstances; and•the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.How to exercise your rightsYoumayexerciseyourrightsabovebycontactingususingthecontactdetailsatthetopofthisPrivacyPolicyandwewillcomplywith your requests unless we have a lawful reason not to do so.Everyemailwesendtoyouwillincludedetailsonhowtochangeyourcommunicationspreferencesorunsubscribefromfuture communications.Youcanopt-outoftargetedadvertisinghere.Pleaserememberthatyoumaystillseethesamenumberofadverts,buttheywillbe adverts that appear as standard and less relevant to you.What we need from you to process your requestsWemayneedtorequestspecificinformationfromyoutohelpusconfirmyouridentityandensureyourrighttoaccessyour personaldata(ortoexerciseanyofyourotherrights).Thisisasecuritymeasuretoensurethatpersonaldataisnotdisclosedtoany personwhohasnorighttoreceiveit.Wemayalsocontactyoutoaskyouforfurtherinformationinrelationtoyourrequestto speed up our response.Youwillnothavetopayafeetoaccessyourpersonaldata(ortoexerciseanyoftheotherrights).However,wemaychargea reasonablefeeifyourrequestisclearlyunfounded,repetitiveorexcessive.Alternatively,wemayrefusetocomplywithyourrequest inthesecircumstances.Wewilltrytorespondtoalllegitimaterequestswithinonemonth.Occasionallyitmaytakeuslongerthana monthifyourrequestisparticularlycomplexoryouhavemadeanumberofrequests.Inthiscase,wewillnotifyyouandkeepyou updated.Pleasenotethatwemayneedtoretaincertaininformationforourownrecord-keepingandresearchpurposes.Wemayalsoneed tosendyouservice-relatedcommunicationsrelatingtoyourwebsiteuseraccountevenwhenyouhaverequestednottoreceive marketing communications.Are you under 18?Ifyouareunder18,pleaseensurethatyouobtainyourparent/guardian'sconsentbeforehandwheneveryouprovidepersonal information to our website. If you don’t have that consent, you must not provide personal information to us.Changes to this Privacy Policy and your duty to inform us of changesWemaymakechangestothisPrivacyPolicyfromtimetotime.Wewillpostanychangestoourwebsite,andwemaynotifyyouof any material changes by e-mail.Itisimportantthatthepersonaldataweholdaboutyouisaccurateandcurrent.Pleasekeepusinformedifyourpersonaldata changesduringyourrelationshipwithusbyupdatingyourprofileaccountinformationorcontactingusviathecontactdetailsatthe top of this Privacy Policy.This Privacy Policy was last updated on 30 April 2020.